How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.
1 . What can I do when I found the product was damaged in the transportation?
You must check the product before signing for it. You can ask for compensation right now. Then take some photos of the package and product, we will help you to solve the problem.
2 . How can I track my order?
In the top right corner of the page, there is a “My Order” link, click on this link and follow the instructions.
3 . Do you offer quality warranty?
Of course we offer quality warranty for our products. If there is any problem with the quality, we will help you to solve it or refund you.
4 . When the product will be shipped?
In general the product will be shipped by 1~2 days after we receiving the payment. If there is special situation, we will inform you as soon as possible.
5 . Can you accept to use my own freight forwarder?
Yes.please contact our CS for detail.
6 . Who will be responsible for customs?
This is your responsibility to pay any charges relating to the import of goods into your country. Under no circumstances do we accept responsibility/liability for local taxes and/or customs duties that may be payable upon delivery. It is your responsibility to ensure that you comply with these requirements.
7 . When can I get a quotation?
On weekdays the quotation will be offer in 24 hours after we receive the inquiry. Please fill in your right email address.
8 . What is the valid date of the wholesale quotation?
The quotation is effective in a 2 weeks. If you are satisfied with the price, please place your order in 2 weeks.